Email support
Our support address is support[at]roulettecam.net. Replace [at] with @ if you are typing it yourself, or use the button below. We write it this way to keep it away from spam robots.
support[at]roulettecam.net
A good message includes what you were doing, roughly when it happened, and what you expected instead. Don't send passwords or card numbers. We will never ask for them.
What to write to us about
- A safety report. Something happened on a call that you want us to look at. See the safety center first for the quickest steps.
- Coins and payments. A purchase didn't arrive, or a charge doesn't look right. Include the time and amount.
- Account questions. Logging in, settings, or closing your account.
- Bugs. Camera not working, call freezing, page not loading. Tell us your device and browser.
- Ideas. Features you would like or things that annoyed you.
What happens after you write
We read what you send and reply as soon as we can. Safety reports come first, then payment problems, then everything else. If we need more detail, such as a time, a device or a screenshot of an error, we will ask for it. Please don't send screenshots that show other people's faces.
Before you write
Camera or microphone trouble is usually a browser permission. Check the site settings in your browser, reload the page and try again. If a call freezes, switch from mobile data to Wi-Fi. For the rules and what happens when they are broken, see the community rules.